Returns & Refunds Policy

At DONVION, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our policy below.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and returned in their original condition and packaging.

How to Request a Return

To initiate a return, please contact our customer support team with your order number and the reason for your return request. We will provide further instructions once your request has been reviewed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can resolve the issue promptly.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. Exchange requests are subject to product availability.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, it can no longer be canceled and must follow the return procedure outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you.