Refund Policy

At DONVION, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, unworn, in its original condition, and in the original packaging.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used. Sale items and gift cards are also non-refundable unless required by law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can assist you promptly.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Refund Timing

Refunds typically appear within 5–10 business days after approval, depending on your bank or payment provider.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error, such as receiving a defective or incorrect item.

Order Cancellations

Orders may be canceled before they have been processed and shipped. Once an order has been dispatched, it can no longer be canceled and must follow the standard return procedure.

Contact Us

If you have any questions regarding refunds or returns, please contact our support team. We are committed to resolving any issues as quickly as possible.